Call Centre Agent Positions Available at the City of Tshwane (8 openings)

Are you seeking a fulfilling career in customer service? The City of Tshwane is currently offering vacancies for Call Centre Agents within their Customer Relations Management Department. If you possess strong communication abilities, a genuine desire to assist others, and prior experience in customer service, this may be the ideal opportunity for you.

Call Centre Agent Job Overview

  • Department: Customer Relations Management
  • Division: Customer Centre Operations
  • Section: Virtual Contact Centre
  • Location: Any centre citywide
  • Post Title: Call Centre Agent (8 Posts)
  • Reference Code: CRMD032-2025 (E)
  • Job Level: T10
  • Salary Scale: R335 844,00 – R466 452,00 per annum
  • Estimated Remuneration Package: R459 401,00 – R625 640,00 per annum

This position is open to all categories of applicants and is an excellent opportunity for those who meet the qualifications and requirements.

Job Purpose

As a Call Centre Agent, you will handle face-to-face, telephonic, and email interactions with customers regarding all City of Tshwane services. Your primary role will be to assist residents with queries, complaints, and service requests while ensuring top-quality customer service.

Minimum Requirements to Apply

To qualify for this position, you must meet the following requirements:

Educational Qualification

  • Grade 12 (Matric)

Work Experience

  • At least two years of experience in customer care and call centre operations
  • Experience in call centre technological systems
  • Knowledge of City of Tshwane operations, billing processes, and Batho Pele principles

Additional Requirements

  • Must be computer literate with proficiency in Excel, Word, and Outlook
  • Knowledge of SAP CIC and CRM is an added advantage
  • Willingness to work at any customer care centre (walk-in or call centre) based on operational needs
  • Must undergo a criminal record check and provide fingerprints via TMPD (at own cost)

Personal Attributes & Competencies Required

To succeed in this role, you need to have the following skills and attributes:

  • Multilingualism with strong communication skills (verbal and written)
  • Ability to work under pressure and meet deadlines
  • Good organisational, planning, and leadership skills
  • Emotional intelligence and strong customer service skills
  • Ability to handle difficult customers with diplomacy and professionalism
  • Team player with strong problem-solving abilities

Key Responsibilities

As a Call Centre Agent, your responsibilities will include:

  • Handling customer interactions (telephonic, face-to-face, and email communication)
  • Processing and coordinating service requests and complaints
  • Retrieving customer information and resolving queries efficiently
  • Maintaining customer relationships and ensuring customer satisfaction
  • Recording and capturing customer requests accurately
  • Ensuring compliance with customer service performance standards
  • Participating in continuous improvement initiatives

Why Work for the City of Tshwane?

Working as a Call Centre Agent at the City of Tshwane offers the following benefits:

  • Competitive salary package
  • Job security in a government position
  • Opportunity for career growth and development
  • Chance to contribute to better service delivery in the city
  • Work in a dynamic, customer-focused environment

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How to Apply

To apply for the Call Centre Agent Vacancies at the City of Tshwane, follow these steps:

  1. Prepare your application documents, including:
    • Certified copy of your Grade 12 certificate
    • Updated CV (Curriculum Vitae)
    • Certified copy of your ID
    • Proof of relevant work experience
    • Any additional qualifications or certificates
  2. Submit your application by 11 March 2025.
  3. For enquiries, contact:
    • J Ramalepe: 012 358 9006
    • B Tau: 012 358 8857

Apply Here

Ensure your application is complete and meets all requirements before submission to avoid disqualification.

The Call Centre Agent Vacancies at the City of Tshwane offer a fantastic opportunity for individuals with strong customer service skills and a passion for helping others. With a competitive salary, job security, and the chance to work in a dynamic government environment, this role is ideal for those looking to build a meaningful career in customer relations.

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