Client Call Centre Job at Legal Aid, a leading National Public Entity in South Africa, is calling for applications for an exciting Client Call Centre job opportunity. If you’re a passionate individual with a strong background in law and client service, this position could be the perfect fit for you. Legal Aid SA has been a cornerstone in providing quality legal services to indigent and vulnerable South Africans, and now, with their re-advertised vacancy for the role of Paralegal – Client Call Centre (REF: NO-LD/PAR/14/03/2025), they are looking to expand their team.
Client Call Centre Job at Legal Aid: Job Overview
- Position Title: Paralegal – Client Call Centre
- Reference Number: NO-LD/PAR/14/03/2025
- Location: National Office – Braamfontein, Johannesburg
- Department: Legal Development Department
- Salary: R255,450.00 per annum (Level 6) + Benefits
- Employment Type: Permanent
- Closing Date for Applications: 02 April 2025
Legal Aid Overview
Legal Aid SA plays a crucial role in South Africa’s constitutional democracy, providing critical legal assistance to those who cannot afford it. The organization operates with a national presence across all nine provinces of the country. Known for its commitment to excellence, Legal Aid SA has earned Top Employer SA accreditation for 16 consecutive years, which underscores its reputation as a preferred employer.
Responsibilities
As a Paralegal in the Client Call Centre, you will be at the frontline, interacting with clients who need assistance or have concerns about legal matters. Your primary responsibilities will include:
- Responding to Client Inquiries: You will provide immediate responses to client telephone calls, answering queries, addressing complaints, and providing advice or guidance on how to resolve legal issues. You will assist clients in navigating their legal concerns, ensuring they understand their rights and options.
- Record Keeping: Accurately logging client calls and maintaining detailed records of the issues and actions taken during each call is vital. Proper documentation is essential to ensure efficient follow-ups and seamless service delivery.
- Client Guidance: You will work to understand the client’s concerns fully and advise them on the best legal practices for resolving their issues. Whether it’s general legal advice or referring the client to the appropriate department for further legal support, your role will be pivotal in ensuring clients get the help they need.
- Follow-Up: You will maintain follow-up systems to ensure that all client matters are resolved in a timely manner. This includes keeping concise file notes and adhering to a strict timeline for follow-up actions, especially for unresolved issues.
- Client Feedback: As part of ensuring that the legal services are of the highest quality, you will be required to call clients and gather feedback on the services they received. This feedback is essential for maintaining and improving the quality of services offered by Legal Aid SA.
Required Competencies
To succeed in this role, you must possess certain skills, knowledge, and attributes, including:
- Matric and Paralegal Qualification: A National Senior Certificate (Matric) is required, along with a Diploma in Paralegal or Legal Assistant qualification.
- Computer Literacy: You should be proficient in using computers and office software for record keeping, correspondence, and managing client data.
- Communication Skills: Strong verbal and written communication skills in English, Afrikaans, and other South African languages are essential for interacting with a diverse range of clients.
- Attention to Detail: You must be meticulous in your work, ensuring that all information is accurately recorded and all client matters are followed up appropriately.
- Driving License (Advantageous): A valid, unendorsed Code 8 driver’s license is an advantage but not mandatory.
- Relationship Management: The ability to relate to clients at all levels, whether dealing with a simple inquiry or a more complex legal matter.
Salary and Benefits
The basic salary for this position is R255,450.00 per annum at Level 6, in addition to a range of benefits offered by Legal Aid SA. This competitive salary reflects the importance of the role and the responsibilities it entails.
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How to Apply
Legal Aid SA invites interested applicants to submit a detailed Curriculum Vitae (CV) by close of business on 02 April 2025. In your CV, be sure to highlight your relevant experience and how it aligns with the responsibilities and competencies required for the Paralegal – Client Call Centre role.
Applications must be sent to recruit [at] legal-aid.co.za. Ensure you replace the [at] symbol with the correct “@” when submitting your application. Alternatively, applications can be submitted online via www.legal-aid.co.za.
For any inquiries regarding the job, please contact Morwesi Tsotetsi at Tel: 011 877 2000.
Please Note: If you do not hear from Legal Aid SA within two (2) months, you may consider your application unsuccessful. The organization reserves the right to withdraw the position or not make an appointment if it is in their best interests.
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If you’re passionate about supporting vulnerable individuals in their legal battles and have the skills to thrive in a fast-paced call centre environment, this Client Call Centre Job Opportunity at Legal Aid SA is a fantastic career prospect. With competitive salary benefits, opportunities for growth, and the chance to make a meaningful impact in society, it’s an opportunity you don’t want to miss.