Job Details
Job Description
Dis-Chem Pharmacies requires a Cosmetic Manager for their Mthatha new store. To manage the cosmetic and beauty categories within the store. Oversee effective promoting and selling of Dis-Chem cosmetic and beauty products through excellent and consistent customer service. Ensure staffs is on the floor to assist customers.
Minimum Requirements:
Essential:
- Grade 12 / Matric
- A minimum of 3 years’ cosmetics or beauty experience within a retail environment
- Previous supervision and/management of a staff complement of around 7
- Computer literate – MS Office
- Willing and able to work retail hours
Advantageous:
- SAP experience
- Qlikview experience
Job Description:
- Direct and support sales staff under the guidance of the Store Manager and in accordance with the Dis-Chem policies, procedures and retail working
- Ensure Cosmetic Consultants are allocated to the right and relevant cosmetic and beauty
- Ensure staff receives relevant training, and manage and encourage feedback from
- Ensure the store is adequately staffed at all
- Be accountable and manage stock control through effective planning and ordering of stock in collaboration with Dis-Chem’s warehouse and
- Manage and address customer compliments and
- Escalate serious and unresolved customer complaints to Store Manager or Regional Cosmetic
- Maintain merchandising and displays, to ensure a high standard of cleanliness within the
- Ensure monthly promotions are carried out to achieve department
- Keep up to date with in-depth knowledge regarding products, brands and the
Competencies:
Essential:
- Strong command of the English Language (written and oral)
- Be a team player
- Provide excellent customer service
- Understand stock reports and sales (target and commission calculations)
Advantageous:
- Training, development and performance management of staff
- Bilingual
Special Conditions of Employment:
- Willing and able to work retail hours
- Valid driver’s license and own reliable transport
- South African citizen
- Clear credit and criminal records
Remuneration and Benefits:
- Market-related salary
- Medical aid
- Provident fund
- Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
Customer Consultant – Mthatha (New Store)
Job Details
Job Description
Minimum Requirements:
Essential:
- Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
- At least 1-year experience in administration or public relations
- Strong communication and customer interaction skills
- Computer literate – MS Office
- Willing and able to work retail hours
Advantageous:
- Administration / Customer Service / Public Relations qualification
- Third additional language
- SAP experience
Job Description:
- Ensure accurate data capturing and completion of documentation is done
- Check card balances, card reports and/or statements for customers
- Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
- Ensure Accurate Process of Transaction – TRMS – capturing and reporting
- Manage stock control and shrinkage
- Checkpoint reversals on statements
- Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
- Ensure effective internal communication (within customer service/benefits programme)
- Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
- Manage and report complaints and compliments through the customer service diary
- Ensure effective external communication (customer feedback)
- Respond to written or e-mail queries on various platforms
- Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
- Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
- Accurate recruitment and capturing of customers
- Coordinate and manage in-store events and promotions
- Create a central point of contact for all general queries, compliments and complaints
- Assist customers with any queries, and refer customers to the appropriate departments where applicable
- Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
- Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
- Provide relevant benefit programme training to all departments, and ensure implementation of training
- Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations
Competencies:
Essential:
- Administration of customer relations
- Strong command of the English and Afrikaans languages
- Exceptional communication and active listening skills
- Problem-solving skills
- Sound analytical skills
- Patience
- Honest and trustworthy
- Time management
- Ability to lead by example
Advantageous:
- Relevant administration course
- Knowledge of the POPI and Consumer Protection Act
- Third additional language
Special conditions of employment:
- Willing and able to work retail hours
- Valid driver’s license and own reliable transport for travel to meetings and training
- South African citizen
- Clear credit and criminal records
Remuneration and benefits:
- Market-related salary
- Medical aid
- Provident fund
- Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.