Job Title: Regional Operations Manager – Cash Processing
Reporting to: Regional Manager
Location: Johannesburg, Gauteng
Purpose of the Role
To oversee and manage the day-to-day operations of cash processing facilities within the assigned region. This includes ensuring operational efficiency, adherence to security protocols, staff management, and meeting client expectations in a professional and timely manner. The role is aligned with the broader objectives of the company and the Cash Processing division.
Minimum Requirements
- Matric Certificate or equivalent qualification
- PSIRA Grade B registration and accreditation
- Clear criminal record
- Preferably a formal qualification or training in banking or cash processing
- Proficiency in Microsoft Office Suite
- Valid driver’s licence and own reliable transport
Key Responsibilities
- Optimise use of staff and equipment to meet company objectives, minimise risk, and maximise returns
- Manage and monitor regional income and expenditure within allocated budgets; provide variance explanations where necessary
- Recruit, train, develop, and retain staff across the region
- Plan, allocate, and oversee daily, weekly, monthly, and annual operational tasks
- Supervise middle and junior management to ensure effective execution of duties in line with company policy
- Mentor, motivate, and lead regional staff to achieve aligned business goals
- Maintain strong client relationships and ensure service delivery standards are upheld
- Liaise with internal management teams on operational and financial matters
- Manage HR and payroll-related queries efficiently
- Oversee and execute disciplinary procedures when required
- Submit relevant operational reports to senior management and clients on a weekly and monthly basis
- Investigate and report on operational incidents
Required Skills and Competencies
- Strong managerial, leadership, and organisational capabilities
- Excellent verbal and written communication skills
- Ability to work under pressure, meet strict deadlines, and handle high-risk environments
- Strong time management and prioritisation abilities
- Skilled in team leadership, employee delegation, and performance development
- Competency in IT systems and industry-specific software
- Knowledge of Fidelity Cash Solutions products (advantageous)
- Comprehensive understanding of policies, procedures, and regulatory standards
- High level of decision-making, interpersonal, and conflict-resolution skills
- Customer-focused and results-driven mindset
Personal Attributes
- Highly motivated, proactive, and enthusiastic
- Professional and well-groomed
- Follows instructions accurately
- Displays initiative and takes ownership
Core Competencies
- Analytical and critical thinking
- Strategic goal setting
- Change management
- Driving performance and results
- Clear communication and direction
- Team building and mentoring
- Commitment to personal and team development
- Customer-centric approach
Additional Information
Fidelity Services Group (Pty) Ltd is committed to fair employment practices and transformation. While preference is given to internal applicants and all appointments are made based on merit, we strongly encourage applications from Historically Disadvantaged Individuals and Black Female Candidates, in alignment with our transformation objectives.
We reserve the right not to make an appointment for this position. If you do not hear from us within 10 working days of the closing date, please consider your application unsuccessful.
Job Title: Branch Manager
Location: Cleveland, Johannesburg, Gauteng
Division: Fidelity Cash Solutions
Business Unit: Cleveland CIT
Reporting to: Regional General Manager
Job Type: Permanent
Closing Date: 31 July 2025
Date Posted: 22 April 2025
Purpose of the Role
To ensure the effective, efficient, and secure operation of the Cleveland CIT Branch, while meeting all contractual, operational, and compliance obligations. This includes managing security personnel, ensuring adherence to client requirements, and upholding service delivery excellence at all times.
Minimum Requirements
- Matric / Senior Certificate
- PSIRA Grade A registration and accreditation (mandatory)
- Minimum of 5 years’ experience in the security industry
- Proven experience in people management
- Familiarity with ISO 9001:2008 Quality Management System and its requirements
- Strong leadership, planning, and organisational skills
- Excellent interpersonal, administrative, and client liaison skills
- Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
- Valid driver’s licence and own reliable transport
- Must reside within reasonable commuting distance from the Cleveland branch or be willing to relocate
Key Responsibilities
- Ensure full compliance with all contractual obligations and site-specific requirements
- Build and maintain professional relationships between Fidelity Security Services and clients
- Continuously assess and improve service levels delivered to clients
- Monitor, evaluate, and manage the performance of all security personnel
- Manage daily branch administration and operational functions
- Communicate and liaise regularly with executive management regarding operational matters
- Compile and submit accurate weekly and monthly reports, including incident and performance updates
Desired Personal Attributes
- Strong interpersonal skills
- Excellent communication abilities
- Analytical and critical thinking skills
- Customer-oriented mindset
- Collaborative team player
- Professional and composed under pressure
Core Competencies
- Strategic planning and execution
- Leadership and team management
- Organisational and administrative control
- Operational oversight and quality assurance
Additional Information
Fidelity Services Group (Pty) Ltd is committed to fair and ethical employment practices. Preference will be given to:
- Internal candidates where possible
- Historically Disadvantaged Individuals
- Black Female Candidates, in line with the company’s transformation policy
We reserve the right not to make an appointment for this position.
If you do not receive feedback within 10 working days from the closing date, please consider your application unsuccessful.
Job Title: Access Controller
Location: Midrand, Gauteng
Division: Fidelity Cash Solutions
Business Unit: FCS Head Office – Midrand
Job Type: Permanent
Date Posted: 09 June 2025
Closing Date: 18 July 2025
Experience Level: Associate
Purpose of the Role
The Access Controller is responsible for monitoring and controlling access and egress into the branch to ensure strict compliance with security protocols. This role supports consistent, high-quality internal and external client service by upholding access control measures across Fidelity Cash Management Services.
Minimum Requirements
- Matric Certificate (Grade 12)
- Prior experience in CIT (Cash-in-Transit) operations or vehicle tracking (advantageous)
- Proficiency in MS Word and Excel
- Computer literate with strong administrative and organisational skills
- Strong planning and interpersonal communication skills
- Attention to detail and analytical ability
- Own reliable transport (essential)
- Ability to interpret and understand tracking reports
- Assertive and able to work under pressure
- Willingness to work flexible shifts
Key Responsibilities
- Monitor and verify internal bulk cash movements
- Verify and monitor third-party bulk clearances and receipts
- Capture and confirm all access requests
- Conduct clearance and delivery audits at branches
- Support hardware-related troubleshooting and issue resolution at branches
- Ensure adherence to Standard Operating Procedures (SOPs)
- Perform general administrative duties
- Carry out any reasonable instructions issued by management
Core Competencies
- Effective teamwork and collaboration
- Strong written and verbal communication skills
- Self-development and continuous learning
- Flexibility with shift hours
- Ownership of transport and punctuality
Additional Attributes
- Honest, reliable, and medically fit
- Proactive and adaptable
- Able to work overtime when required
- Demonstrates initiative and attention to operational detail
Employment Equity Commitment
Fidelity Services Group (Pty) Ltd is committed to fair and ethical employment practices. Preference will be given to:
- Internal candidates wherever possible
- Historically Disadvantaged Individuals (HDIs)
- Black Female Candidates, in line with our transformation policy and subject to meeting the job criteria
Note
If you do not hear from us within 10 working days after the closing date, please consider your application unsuccessful. We reserve the right not to make an appointment for this position.