GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA)
CLOSING DATE: 21 July 2025 at 12h00 (noon).
Note: Late applications will not be considered.
IMPORTANT APPLICATION INSTRUCTIONS:
- Applications must include a signed Z83 form (use the updated version effective from 1 January 2021) and a comprehensive CV.
- Do not submit copies of qualifications or other documents at this stage—only shortlisted candidates will be required to submit certified documents before interviews.
- Sign the Z83 form using either a handwritten or valid e-signature—typed names are not accepted.
- Ensure that the correct reference number is used in the email subject line and attached documents.
- Submit your application to the email address specified in the job post. Applications sent to the wrong inbox will not be considered.
- Download the new Z83 form from www.dpsa.gov.za or www.gpaa.gov.za.
GENERAL NOTES:
- All shortlisted candidates will undergo reference checks, which may include verification of qualifications, citizenship, criminal records, employment history, and financial standing.
- If you have foreign qualifications, they must be evaluated by SAQA.
- The GPAA promotes diversity and equity. Preference will be given to applicants from designated groups as per its Employment Equity Plan.
- For SMS (Senior Management Service) positions, a pre-entry certificate from the NSG (Nyukela) is a minimum requirement. Visit https://www.thensg.gov.za/training-course/sms-pre-entry-programme for more.
- GPAA reserves the right not to fill any advertised post.
POST 23/42: Director: Infrastructure
Reference No: DIR/INFRA/ICT/2025/07-1P
Location: Pretoria Head Office
Type: Permanent
Salary: R1 216 824 – R1 433 355 per annum (Level 13, all-inclusive package)
Requirements:
- NQF Level 7 qualification in Information Technology.
- 6–10 years’ relevant experience, with at least 5 years at a middle or senior management level.
- Strong technical expertise in ICT infrastructure, enterprise architecture, and ICT services support.
- Public sector experience and knowledge of procurement and compliance processes.
- Excellent skills in leadership, financial management, risk mitigation, and stakeholder engagement.
Duties:
- Lead the development and implementation of ICT infrastructure and services.
- Manage network operations, including backups, data performance, uptime, and service delivery.
- Oversee infrastructure projects and ensure alignment with business objectives.
- Monitor risks, develop contingency plans, and ensure infrastructure-related compliance.
- Manage resources, budget planning, staff performance, and operational controls.
Enquiries:
- Courtney Usher – 066 269 7950
- Noba Kulati – (010) 449 5000 (application queries)
Applications:
Apply online: https://tinyurl.com/3sk8kb44
POST 23/43: Director: Strategic Management
Reference No: DIR/STRAT/2025/07-1P
Location: Pretoria Head Office
Type: Permanent
Salary: R1 216 824 – R1 433 355 per annum (Level 13, all-inclusive package)
Requirements:
- NQF Level 7 qualification in Public Administration, Strategic Management, or related field.
- Minimum 6–10 years’ strategic planning experience, including 5 years in senior/middle management.
- Experience in policy development, research, and data modelling.
- Familiarity with financial services, especially pensions and retirement fund administration, is advantageous.
Duties:
- Coordinate development of GPAA’s strategic and operational plans.
- Align departmental strategy with national priorities and DPSA directives.
- Conduct research, develop internal policies, and manage analytics and business intelligence tools.
- Drive stakeholder engagement and compliance.
- Manage staff performance, budgets, and operational targets.
Enquiries:
- Application queries: Rhoda Kanengeya – 061 864 3953
- Post info: Soniwe Marigold – 061 662 8932
Applications:
Email: [email protected]
Subject: Use the job reference number.
POST 23/44: Director: Management Accounting
Reference No: DIR/MNGACC/2025/07-1P
Location: Pretoria Head Office
Type: Permanent
Salary: R1 216 824 – R1 433 355 per annum (Level 13, all-inclusive package)
Requirements:
- NQF Level 7 qualification in Finance or Accounting.
- 6–10 years’ experience in management accounting, with 5 years in senior/middle management.
- Familiarity with taxation, payroll, budgeting, and public finance legislation.
- Advantageous: experience in employee benefits, pensions, and retirement fund administration.
- Excellent analytical, budgeting, and financial forecasting skills.
Duties:
- Oversee budgeting, management accounting, and financial reporting processes.
- Ensure tax compliance and coordinate income tax processes.
- Monitor payroll, assets, and accounts payable administration.
- Lead budget planning, financial controls, and risk mitigation.
- Supervise staff and manage divisional resources effectively.
Enquiries:
- Post info: Destiny Penniken – (011) 883 5035
- Application queries: Munene Mathebula – (011) 883 5035
Applications:
Apply online: https://affirmativeportfolios.co.za/gpaa/
POST 23/45: DEPUTY DIRECTOR – PROVINCIAL OFFICE EGLS (Employer and Government Liaison Services)
Reference No: DD/PRO/EGLS/2025/07-1P
Division: Client Relationship Management
Employment Type: Permanent
Salary: R1,059,105 per annum (Level 12, all-inclusive)
Location: Pretoria
Requirements:
- A recognized three-year Bachelor’s degree/BTech or equivalent (minimum 360 credits)
- At least six (6) years’ relevant experience in Customer Service management, including three (3) years in a managerial or middle management role
- Experience in stakeholder management within the public sector, Employee Benefits, or Medical Aid environments preferred
- Valid driver’s license (minimum 2 years)
- Proficiency in English required; ability to speak other official provincial languages is an advantage
- Geographic knowledge of the province is desirable
- Knowledge of GEPF services, Employee Benefits, Client Relationship Management, and relevant public service legislation
- Fluency in two indigenous languages spoken in the region preferred
- Strong problem-solving, organizational, management, communication, presentation, analytical, and customer service skills
- Ability to build networks, work in teams, and manage risk and compliance
Key Responsibilities:
- Oversee daily operations of the provincial office, including performance and capacity planning
- Implement Batho Pele Principles in service delivery
- Lead and guide staff toward achieving GPAA strategic goals
- Develop and manage service standards and quality assurance measures
- Monitor and report on operational risks and compliance
- Build and maintain stakeholder relationships to support provincial service delivery
- Manage service channels such as mobile, walk-in centres, email enquiries, and client liaison
- Promote a corruption-free environment and ensure adherence to audit and SHERQ regulations
- Champion business transformation and change initiatives
- Prepare operational plans, reports, and recommend policy improvements
- Manage team performance, training, discipline, and budgets
Enquiries:
Mapule Mahlangu: (012) 399 2639
Melusi Dhlamini: (012) 319 1284
Applications:
Email a comprehensive CV and a completed, signed new Z83 form to [email protected] quoting the reference number in the email subject. Failure to comply will lead to automatic disqualification.
POST 23/46: DEPUTY DIRECTOR – GAUTENG REGIONAL OFFICE
Reference No: DD/PRO/GAUTENG/2025/07-1P
Division: Client Relationship Management
Employment Type: Permanent
Salary: R1,059,105 per annum (Level 12, all-inclusive)
Location: Pretoria
Requirements:
(Same as Post 23/45, with preference for knowledge specific to Gauteng Province)
Key Responsibilities:
(Identical to Post 23/45 focusing on Gauteng regional office operations, stakeholder engagement, compliance, risk management, business transformation, staff management, and service delivery improvements)
Enquiries:
Mapule Mahlangu: (012) 399 2639
Melusi Dhlamini: (012) 319 1284
Applications:
Email a comprehensive CV and a completed, signed new Z83 form to [email protected] quoting the reference number in the email subject. Failure to comply will lead to automatic disqualification.
POST 23/47: SENIOR CLIENT LIAISON OFFICER (5 POSTS)
Division: Client Relationship Management
Employment Type: Permanent
Salary: R582,444 per annum (Level 10)
Locations and Reference Numbers:
- Kimberley: SCLO/KIM/2025/06-1P
- Bloemfontein: SCLO/FS/2025/06-1P
- Cape Town: SCLO/CT/2025/06-1P
- Bisho: SCLO/BISH/2025/06-1P
- Nelspruit: SCLO/NEL/2025/06-1P
Requirements:
- Relevant three-year Bachelor’s degree/National Diploma or equivalent (minimum 360 credits)
- 3–5 years’ experience in Client Relationship Management, including 2 years supervisory or middle management experience
- Computer literacy (Microsoft Office essential; RMC and PCM systems advantageous)
- Valid driver’s license (minimum 2 years)
- Proficiency in English and ability to speak official provincial languages relevant to the location
- Knowledge of Employee Benefits, GEPF services, client relations, and regional geography
- Strong analytical, communication, customer service, problem-solving, and team skills
Key Responsibilities:
- Provide training and education to HR units, members, employers, and stakeholders on GEPF processes and products
- Conduct workshops, roadshows, and induction programmes
- Monitor employer compliance and follow up on outstanding documentation
- Manage enquiries and resolve member cases using RMC and PCM systems
- Oversee collection, verification, scanning, and indexing of pension-related documentation
- Supervise and develop Client Liaison Officers
- Identify system improvement opportunities and compile feedback reports
Enquiries:
Celimpilo Mthembu: (012) 319 1275
Felicia Mahlaba: (012) 319 1455
Applications:
Email a comprehensive CV and a completed, signed new Z83 form to [email protected] quoting the reference number in the email subject. Failure to comply will lead to automatic disqualification.
POST 23/48: ASSISTANT DIRECTOR – WITHDRAWALS
Program: 2.2 Employee Benefits
Employment Type: Permanent
Salary: R582,444 per annum (Level 10)
Location: Pretoria Head Office
Requirements:
- Appropriate B Degree/National Diploma or equivalent in Finance or related field (minimum 360 credits)
- 3–5 years’ relevant experience in Employee Benefits, including 2 years supervisory or junior management experience
- Proficiency in Microsoft Office (Word, Excel)
- Knowledge of Employee Benefits, GEPF legislation, Public Service prescripts, and Civil Pension software (CIVPEN)
- Strong leadership, planning, decision-making, communication, accuracy, and customer service skills
Key Responsibilities:
- Monitor and ensure timely and accurate processing of pension claims and death benefits
- Identify and resolve service delivery gaps in Withdrawals and Employee Benefits
- Implement operational business plans and ensure legislative compliance
- Maintain internal controls and delegation of authority
- Prepare performance reports for Senior Management
- Manage and develop staff, including performance monitoring and disciplinary actions
- Compile unit work plans and provide regular statistics
Enquiries:
Mbongiseni Nkosi: (012) 399 2202
Sisipho Manzi: (012) 319 3434
Applications:
Email a comprehensive CV and a completed, signed new Z83 form to [email protected] quoting the reference number in the email subject.
POST 23/49: ASSISTANT DIRECTOR – OFFICE MANAGER (Office of the CEO)
Employment Type: Permanent
Salary: R468,459 per annum (Level 09)
Location: Pretoria Head Office
Requirements:
- Relevant three-year National Diploma or Bachelor’s Degree (minimum 360 credits) in Public Service Administration, Office Management, or related field
- 3–5 years’ practical experience in Office Management
- Proficiency in Microsoft Office
- Knowledge of PFMA, National Treasury Regulations, Public Service Regulations, and government policies
- Strong analytical, communication, planning, problem-solving, and report writing skills
- Assertive, proactive, quality-driven, and able to work independently
Key Responsibilities:
- Coordinate and oversee Ministerial, Parliamentary, and Intergovernmental relations
- Provide parliamentary support, including attending meetings and managing correspondence
- Manage document control, filing, and record management in compliance with legislation
- Coordinate schedules, reports, and stakeholder meetings
- Manage office supplies and resources
Enquiries:
Ms Nthabiseng Mosimanyana: (012) 319 1324
Mr Kgaugelo (Vusi) Makua: (012) 399 2299
Applications:
Email a comprehensive CV and a completed, signed new Z83 form to [email protected] quoting the reference number in the email subject.
POST 23/50: ASSISTANT DIRECTOR – INTERNAL AUDIT (ICT)
Ref: ASD/ITAUDIT/2025/06-01P
Department: Internal Audit
Type: Permanent
Salary: R468,459 p.a. (Level 09)
Location: Pretoria Head Office
Requirements:
- National Diploma/B Degree/B Tech in Internal Audit or Information Systems Audit (NQF 6, 360 credits)
- 3–5 years’ IT Internal Audit experience, including 2 years supervisory/management experience
- Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) preferred
- Membership in Institute of Internal Auditors South Africa (IISA) preferred
- Proficient in Microsoft Office; knowledge of TeamMate, ACL, and data analytics an advantage
- Strong understanding of IT audits, internal audit procedures, corporate governance, risk management, Public Service and labour legislation (PSA, LRA, OHS Act, King Report), PFMA, Treasury Regulations, COBIT framework, pension fund legislation
- Skills: Report writing, problem solving, people management, presentation, customer relationship management, project management, analytical thinking, attention to detail, integrity, professionalism
Duties:
- Lead and supervise internal audit ICT assurance and consultancy engagements
- Develop and execute strategic and operational audit plans based on risk assessments
- Coordinate with internal and external assurance providers to avoid duplication
- Prepare audit documentation (notification letters, engagement letters, risk/control matrices)
- Develop audit programs, supervise audit execution, draft findings and reports
- Monitor implementation of action plans and report progress
- Keep updated with audit standards, legislation, and industry developments
- Manage, coach, and develop audit team members
- Contribute to improving audit methodologies and technology
Enquiries: Shandukani Tshiuda (012) 319 1102 or Mapule Mahlangu (012) 399 2639
Applications: Email CV and signed Z83 form to [email protected] quoting ref number.
Note: One permanent position available to support governance, risk management, and control assurance.
POST 23/51: OFFICE MANAGER (4 POSTS)
Department: Client Service Management
Type: Permanent
Salary: R468,459 p.a. (Level 09)
Locations & Ref Numbers:
- Kimberley (NC): OM/CRM/KIMB/2025/06-1P
- Cape Town (WC): OM/CRM/CT/2025/06-1P
- Nelspruit (MP): OM/CRM/NEL/2025/06-1P
- Bloemfontein (FS): OM/CRM/BFN/2025/06-1P
Requirements:
- Degree/National Diploma (360 credits) with 3–5 years client relations experience, including 2 years supervisory/junior management
- Computer literate (Microsoft Office)
- Valid driver’s license (min 2 years)
- Proficiency in English and local official languages
- Knowledge of Employee Benefits, GEPF products, client relations, regional geography
- Good analytical, communication, problem-solving, customer service, and interpersonal skills
Duties:
- Oversee office operations and implement annual operational plans
- Support policy development and ensure implementation
- Manage workflows, capacity planning, and quality assurance
- Implement Batho Pele principles and risk management
- Manage provincial service channels (mobile, walk-in, email, phone)
- Handle stakeholder queries, complaints, and audit compliance
- Maintain relationships with stakeholders to enhance service delivery
- Supervise, mentor, and develop staff; manage performance and discipline
Enquiries: Sanele Ngema (012) 399 3501 or Kgaugelo Makua (012) 399 2299
Applications: Email CV and signed Z83 form to [email protected] quoting ref number.
Note: Multiple permanent posts coordinating client service admin across provinces.
POST 23/52: CLIENT LIAISON OFFICER (2 POSTS)
Department: Client Relationship Management
Salary: R468,459 p.a. (Level 09)
Locations & Ref Numbers:
- Port Elizabeth (EC): CLO/CRM/PE/2025/06-1P
- Cape Town (WC): CLO/CRM/CT/2025/06-1P
Requirements:
- Degree/National Diploma (360 credits) with 3–5 years client relations experience
- Valid driver’s license (min 2 years)
- Proficiency in English and local official languages
- Computer literate (Microsoft Office)
- Knowledge of Employee Benefits, GEPF products, client relations, regional geography
- Strong analytical, customer service, problem-solving, communication, and presentation skills
Duties:
- Provide client education through training, workshops, roadshows, and induction programmes
- Market GPAA services and promote compliance among employers and stakeholders
- Monitor employer compliance and trace missing documentation
- Manage member enquiries and coordinate resolution with relevant parties
- Collect, verify, and process documents for member cases
- Liaise with Compensation Fund on IOD enquiries
Enquiries: Elimpilo Mthembu (012) 319 1275 or Felicia Mahlaba (012) 319 1455
Applications: Email CV and signed Z83 form to [email protected] quoting ref number.
Note: Permanent positions available to manage client outreach and employer compliance.
POST 23/53: OFFICE SUPERVISOR (4 POSTS)
Department: Client Relationship Management
Type: Permanent
Salary: R397,116 p.a. (Level 08)
Locations & Ref Numbers:
- Kimberley (NC): OS/CRM/NC/2025/06-1P
- Cape Town (WC): OS/CRM/WC/2025/06-1P
- Nelspruit (MP): OS/CRM/MP/2025/06-1P
- Pretoria (GAUTENG): OS/CRM/GAUTENG/2025/06-1P
Requirements:
- Relevant Diploma/Degree (360 credits) with either 3 years CRM experience including 12 months supervisory, or 5 years CRM experience
- Computer literate (Microsoft Office)
- Knowledge of Employee Benefits, GEPF products, client relations, regional geography
- Good analytical, communication, customer service, and problem-solving skills
Duties:
- Monitor and resolve CRM queries within agreed service levels
- Respond to various customer inquiries (email, web, fax, courier) promptly
- Coordinate with business units to resolve inquiries and complaints
- Manage document administration (scanning, indexing)
- Provide administrative support at outreach events
- Compile reports and assist with audits
- Supervise staff, assign tasks, manage performance, train, and maintain discipline
Enquiries: Sisipho Manzi (012) 319 3434 or Mbongiseni Nkosi (012) 399 2202
Applications: Email CV and signed Z83 form to [email protected] quoting ref number.
Note: Multiple posts to oversee client services at provincial/branch/mobile offices.
POST 23/54: ADMIN SUPPORT – INTERNAL AUDIT
Ref: AS/IA/2025/06-1P
Department: Internal Audit
Type: Permanent
Salary: R397,116 p.a. (Level 08)
Location: Pretoria Head Office
Requirements:
- National Diploma/B Degree (NQF 6, 360 credits) in Public Service Administration, Risk Management, or Internal Audit
- 3 years relevant internal audit experience
- Computer literate (Microsoft Office); knowledge of TeamMate preferred
- Experience supporting audit/executive committees advantageous
- Knowledge of Corporate Governance (King IV), Risk Management (COSO, ISO 31000), Public Service and Treasury regulations
- Strong analytical, communication, planning, organizational, and report writing skills
- Assertive, proactive, quality driven, able to work independently and as a team player
Duties:
- Support internal audit risk analysis and monitoring
- Assist in developing internal controls, policies, and audit testing
- Monitor compliance with controls and legislative frameworks
- Assist with quarterly internal control projects and follow-ups on findings
- Manage internal audit system (TeamMate), including data entry, training, reporting
- Perform document management and correspondence handling
- Provide logistical and administrative support for audit and committee meetings
Enquiries: Mapule Mahlangu (012) 399 2639
Applications: Email CV and signed Z83 form to [email protected] quoting ref number.
Note: One permanent position to support internal audit admin and audit committee secretariat.
POST 23/55: SENIOR ADMINISTRATION OFFICER: EB WITHDRAWALS
Ref No: SAO/EB/2025/06-1P
Program: 2.2 Employee Benefits
Type: Permanent
Salary: R397,116 per annum (Level 08)
Location: Pretoria Head Office
Requirements:
- Recognized 3-year Degree/National Diploma (NQF 6, 360 credits) in Finance.
- 3 years’ experience in Employee Benefits with 12 months supervisory experience OR 5 years’ experience without supervisory role.
- Proficient in Microsoft Office (Excel, Word), CIVPEN, Workflow, Portal.
- Knowledge of Employee Benefits, GEP Law, GEPF legislation, Civil Pension Software, and public service prescripts.
- Strong supervisory, planning, communication, customer service, and administration skills.
- Ability to work under pressure, prioritize, detect errors, and adhere to ethical conduct.
Duties:
- Supervise pension claim processing, authorization, and administration.
- Manage rejected/redirected claims, payment letters, tax directive enquiries, and overdue claims.
- Track documents, ensure productivity, error management, and submit reports.
- Interpret and apply GEP Law and policies; ensure compliance and improvements.
- Authorize pension benefits and recover liabilities; report system issues/fraud risks.
- Manage staff performance, development, discipline, and communication.
Enquiries:
- Mbongiseni Nkosi: (012) 399 2202
- Sisipho Manzi: (012) 319 3434
How to Apply:
- Email your comprehensive CV and signed new Z83 form to [email protected]
- Use the subject line: SAO/EB/2025/06-1P
POST 23/56: SENIOR ADMINISTRATION OFFICER: EB SPECIAL PROJECTS (3 POSTS)
Ref No: SAO/EB-SP/2025/06-3P
Program: 2.2 Employee Benefits
Type: Permanent
Salary: R397,116 per annum (Level 08)
Location: Pretoria Head Office
Requirements:
- Same as Post 23/55 (Finance qualification, Employee Benefits experience with supervisory skills).
- Proficient in Microsoft Office, CIVPEN, Workflow, Portal.
- Knowledge of GEP Law, Employee Benefits legislation, GEPF products, public service prescripts.
- Strong planning, supervisory, communication, administration, and customer service skills.
Duties:
- Supervise EB processes applying laws and policies correctly.
- Manage case checking, error records, project updates, and payment authorizations.
- Resolve escalated customer queries and ensure safe payment case custody.
- Manage documentation for death benefits and staff performance.
Enquiries:
- Mbongiseni Nkosi: (012) 399 2202
- Sisipho Manzi: (012) 319 3434
How to Apply:
- Email your comprehensive CV and signed new Z83 form to [email protected]
- Use the subject line: SAO/EB-SP/2025/06-3P
POST 23/57: SENIOR FUND ACCOUNTANT: CONTRIBUTIONS MANAGEMENT (3 POSTS)
Ref No: SFA:CM/2025/06-3P
Program: 2.2 Employee Benefits
Type: Permanent
Salary: R397,116 per annum (Level 08)
Location: Pretoria Head Office
Requirements:
- Degree/National Diploma in Finance or related field (NQF 6, 360 credits).
- 3 years relevant experience including 12 months supervisory experience OR 5 years without supervisory role.
- Proficient in Microsoft Word and Excel.
- Knowledge of Employee Benefits, legislation, financial admin, retirement industry, GEPF products.
- Strong analytical, planning, decision-making, communication, managerial, and customer service skills.
Duties:
- Reconcile electronic/manual contributions and update pensionable salaries.
- Supervise fund accountants; review reconciliations and authorize refunds.
- Manage collections, billing reconciliation, reporting, and disciplinary processes.
- Liaise with stakeholders and manage complaint registers.
Enquiries:
- Felicia Mahlaba: (012) 319 1455
- Mphilo Mthembu: (012) 319 1275
How to Apply:
- Email your comprehensive CV and signed new Z83 form to [email protected]
- Use the subject line: SFA:CM/2025/06-3P
POST 23/58: FUND ACCOUNTANT: CONTRIBUTIONS MANAGEMENT (6 POSTS)
Ref No: FA:CM/2025/06-6P
Program: 2.2 Employee Benefits
Type: Permanent
Salary: R325,101 per annum (Level 07)
Location: Pretoria Head Office
Requirements:
- Degree/National Diploma in Finance or related field (NQF 6, 360 credits).
- 2 years relevant experience in finance/contributions management/retirement fund administration or related field.
- Proficient in Microsoft Office; BAS/Polfin experience advantageous.
- Knowledge of Employee Benefits admin, legislation, GEPF products, financial admin.
- Strong analytical, problem-solving, communication, interpersonal, and customer service skills.
Duties:
- Capture and reconcile contributions; update member pensionable salaries.
- Manage bank statement comparisons, receipt allocations, and salary schedules follow-up.
- Calculate interest on outstanding contributions and prepare year-end provisions.
- Maintain employer/member records, perform reconciliations and billing runs.
- Handle Purchase of Service and Leave Without Pay installments and related reconciliations.
- Calculate arrears/refunds, liaise with employers on disputes, and prepare reports.
Enquiries:
- Felicia Mahlaba: (012) 319 1455
- Mphilo Mthembu: (012) 319 1275
How to Apply:
- Email your comprehensive CV and signed new Z83 form to [email protected]
- Use the subject line: FA:CM/2025/06-6P